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About Parcel Returns & Exchange
Buyers are free to return the parcel in 7 days if you are not satisfied with the quality of items. Before return the parcel, please make sure that the items are in same condition with the time when you open it. We will reject return or refund by the following situations:
1. Item used and appearance changed, it can't be taken back and sell them to other customers in second time.
2. Please submit your return request (
https://www.theonewatches.ru/index.php?route=account/return/add) and get a RMA no. before sending the parcel back to us. Do not send them without notifaction please! It's very important. Before your sending back, we will inform you detail address with the shipping agent you should use and how to keep the package in safe to protect the items inside.
Refund will be effected rapidly upon the arrival of goods and checked in normal condition. Freight for shipping the parcel will be deduced from the total order amount, the balance for the product value will be refund to buyers. No extra fees will be charged! Anyway, full refund will be paid in the situation that we sent wrong items or inferior quality products to customers, by this situation, we will take responsible for all the freight of shipping including the return shipping cost.
Important Notice: Customers need take responsible for delivery charges of returned parcel while return made with no reason or any mistake occurred on us. Besides, any parcel lost, damaged should be on liability of customers.
Should you have any other doubt, please feel free to contact us.